Implement Operations for Service Excellence (Service Planning and Implementation) (IOSE)

LEARNING WITH METROPOLIS

Through "Implement Operations for Service Excellence (Service Planning and Implementation)", learners will learn to deliver service as part of a team according to the organisations's service standards, and effectively implement operations for service excellence.

Course Fees

Full Course Fees	≥ 21 years old (Singaporeans and PRs) With SSG Funding	≥ 40 years old (Singaporeans only) With SSG Funding
$352.07	$190.57	$125.97

Full Course Fees		$352.07
With SSG Funding	≥ 21 years old (Singaporeans and PRs)	$190.57
With SSG Funding	≥ 40 years old (Singaporeans only)	$125.97

Course Dates (Click on date to register!):

For Whom:

Individuals who wish to upskill in the area of Service Excellence

Learning outcomes:

Recognise the role that one plays in the service value chain and organisation's vision, mission and values.
Acquire information commonly sought by organisation's customers
Deliver service as part of a team according to the organisation's service standards
Escalate service performance issues that affects the organisation's service standards
Follw up with actions to resolve the service performance issues

Entry Requirements