Service Excellence – Metropolis Training

LEARNING WITH METROPOLIS

Service Excellence

Through this course, learners will learn the essential knowledge and skills required to emulate the ideal service professional and exemplify “Service Excellence” in adherence the organisational procedures. The course content begins with the presentation of oneself, followed by the interaction, and concludes with escalation of feedback for continual improvement.

Course Fees

Full Course Fees	≥ 21 years old (Singaporeans and PRs) With SSG Funding	≥ 40 years old (Singaporeans only) With SSG Funding
$381.50	$136.50	$54.50

Full Course Fees		$381.50
With SSG Funding	≥ 21 years old (Singaporeans and PRs)	$136.50
With SSG Funding	≥ 40 years old (Singaporeans only)	$54.50

Course Dates (Click on date to register!):

For Whom:

Individuals who wish to upskill in the area of Service Excellence

Learning outcomes:

Project a Professional image
Demonstrate qualities and characteristics of a service professional
Understand customer needs and expectations
Demonstrate principles of effective communication
Provide a positive customer experience
Escalate customer feedback through appropriate channels

Entry Requirements

Minimum Secondary 2 education or equivalent; or
Able to read, write, speak and understand English at WPL Level 3
*Individuals not meet the entry requirements will be subjected to an interview before acceptance.

Course Duration (incl ast)